When you create a new incident or update an existing incident in Customer Support work center they is no E-mail notification triggered by the system.
It is crucial to have the Notification feature in place, when people at your end want to react on new/updates on customer Incidents rather than regularly monitoring the Incidents list. Notifications may not be crucial, in case if there are dedicated set of people working completely on the Customer Incidents, regularly monitoring the Incidents list.
Currently we don’t have the Notifications (with email subscription) capability for this functionality developed . We have received this feedback from other Partners who are using this functionality and this has been already added to our backlog, to be considered for future development roadmap of this functionality. Depending on the priority this receives in our list of backlog items, this will be taken up in one of the earliest possible releases in the future.
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