SAP Knowledge Base Article - Public

2509555 - Changes Made to a Sales Quote Are not Getting Replicated to External System

Symptom

  • You modify a Sales Quote document.
  • You expect the change is also reflected to the follow up document created from of the sales quote.
  • The changes are saved in C4C but do not get replicated to external system.

Prerequisites

  • You are using the integration scenario Sales Quote Replication with Follow up Document to external system
  • You have created a follow up document from the Sales Quote

 

 

Reproducing the Issue

  1. Go to Sales and select Sales Quotes
  2. Select the Sales Quote XYZ (Where XYZ represents the Sales Quote ID)
  3. Modify the Sales Quote and save it
  4. The changes are not replicated to external system
  5. There is no outgoing message in Web Service Message Monitoring

Cause

You have already created the Follow up Document from this Sales Quote. 

According to Help Document 'Sales Quote - Advanced', if a sale quote is changed after replication, the changes are not forwarded to the external system after the replication.

 

Resolution

This is a designed system behavior.

You should modify the follow up document directly in ERP.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer 1802 ; SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1711