SAP Knowledge Base Article - Public

2509490 - Error: "Internal Error." when attempting to Logon to BusinessObjects Enterprise from Crystal Reports

Symptom

  • Error: Internal Error.
  • Unable to connect to the BusinessObjects Repository.
  • When attempting to logon to SAP BusinessObjects Enterprise from Crystal Reports designer, it fails with the error: "Internal Error."

Environment

  • SAP Crystal Reports 2016   
  • SAP Crystal Server 2016
  • SAP BusinessObjects Business Intelligence Platform 4.2

Reproducing the Issue

  1. Open Crystal Reports 2016 designer.
  2. Under the menu "File", select "Open"
  3. In the "Open" window, select "Enterprise", and enter the SAP BusinessObjects BI Server information and user credentials.
       
    It then fails to connect, and generates the error: "Internal Error."
      
        
     Internal Error 01.png

Cause

  • The version of Crystal Reports 2016 designer, does not match the version of the SAP BusinessObjects Business Intelligence Platform 4.2 it attempts to connect to.
          
    For example, if you are using
         - Crystal Reports 2016 with Support Pack 03
         - SAP BusinessObjects Business Intelligence Platform 4.2 with Support Pack 04
           
    and attempt to connect from Crystal Reports designer to the SAP BusinessObjects BI Platform, it will fail with the internal error message, since they are at different product update. One is using Support Pack 03, and the other one is using Support Pack 04

Resolution

  • Update the Support Pack of Crystal Reports 2016 designer to match the Support Pack installed on the SAP BusinessObjects Business Intelligence Platform 4.2 or SAP Crystal Server 2016.
         
    Examples:

    If you are using:    
    - Crystal Reports 2016 with Support Pack 03
    - SAP BusinessObjects Business Intelligence Platform 4.2 with Support Pack 04
              
    Then the solution is:
    - To update Crystal Reports 2016 designer to Support Pack 04, to match the version of the SAP BI 4.2 Server.
     
       
    If you are using:
    - Crystal Reports 2016 with Support Pack 04
    - Crystal Server 2016 with Support Pack 03

    Then the solution is:
    - To update Crystal Server 2016 to Support Pack 04, to match the version of Crystal Reports 2016 used.

Keywords

CR, Internal Error, product Mismatch, lower version, higher version, CRDesigner, login, BI, repository , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016