2509399 - Serial ID Can not be Changed

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2509399 - Serial ID Can not be Changed


You have replicated Registered Products from ERP to C4C, after that you have updated the Serial ID of the registered product be message fails in C4C with error: 'Serial ID Can not be Changed`.

Reproducing the Issue

Replicate Registered Products to C4C from ERP then update/Change the Serial ID in ERP.

In Webservice Message Monitoring you have a failed message with the error: `Serial ID Can not be Changed`.


The issue is caused because you haven't scoped Serial ID Optional in Activities.


  1. Go to the Business Configuration work center.
  2. Open the relevant Activity List.
  3. Search for the scoping activity Additional configuration for registered products.
  4. Enter `Maintain Registered Product Categories`.
  5. For the registered product category in question, flag the Serial ID Optional check box.

Perform the change and restart the message or replicate the Registered Product again.


KBA , AP-IBA-IBA , Installed Base , How To


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