2509256 - Spot Awards home page is blank

SAP Knowledge Base Article - Public

2509256 - Spot Awards home page is blank

Symptom

When navigating to Spot Awards, the home page is blank.

Environment

Spot Awards

Reproducing the Issue

Home page drop down > Compensation > Rewards and Recognition

Spot Awards.png

Cause

Reasons why Spot Awards home page is blank:

1.) If there is no reward initiated yet, it is an expected behavior that the home page will be blank.

2.) Missing necessary permission.

Resolution

Necessary permission must be granted depending on the role of an employee, one of the necessary permissions needed specifically for a manager, nominator and budget holder is the "Status" permission under Employee Data.

For the home page of Spot Awards to load correctly, Status permission must be granted.

Manage Permission Roles > Employee Data > Status

Spot Awards 2.PNG

Note: If the "Status" permission is missing under Employee Data. Please export the Data Model of the customer's instance and add the status tag under Standard Elements"

Keywords

Spot Awards blank home page , KBA , LOD-SF-RNR-ASS , Assign & View Spot Awards , Problem

Product

SAP SuccessFactors HCM Suite all versions