2509253 - Mobile No Message Icon is displayed on the "My Profile" page of the Mobile Application

SAP Knowledge Base Article - Public

2509253 - Mobile No Message Icon is displayed on the "My Profile" page of the Mobile Application

Symptom

No Message Icon is displayed on the "My Profile" page of the Mobile Application

Environment

Employee Central

Mobile Application

Reproducing the Issue

When viewing the mobile application, navigate to the "My Profile" page of the Application

The My Profile page will load but No Message Icon is displayed on the "My Profile" page of the Mobile Application

1phone.png

Cause

The information is not being displayed as the user does not have the correct "View" permissions enabled in the appropriate Permission Role in the instance.

2phone.png

Also ,Please could you find out if the user has a phone number entered. If the user doesn't have any phone number on his profile, the message and phone icon will not appear on the profile page.

Resolution

This a permission configuration issue.

The related permission role must be edited to include view permissions for the related information.

To see the users information, for instance, the user's Message Icon in the My Profile page, the appropriate "View" permission must be enabled.

3phone.png

The Permission role must have a Target Population of Granted Users (Self) as in the below screenshot, in order to see the user information on their own profile page.

4phone.png

NB:

Go to the APP Store and update your SuccessFactors App.

Also see KBA 2284879

Keywords

Mobile Application
Mobile Permission Information Name Email Not displaying My Profile User Role Based Permissions RBP Information
Mobile Permission Information Cell or Business Phone Not displaying My Profile User Role Based Permissions RBP Information
Successfactors App is out of date
MOB-18294 , KBA , LOD-SF-EC-MOB , Employee Central Mobile , LOD-SF-EC , Employee Central , LOD-SF-FWK-MOB , Mobile Framework , Problem

Product

SAP SuccessFactors HCM Core 1705