2508953 - Country/States values in set up job board options appearing in special characters

SAP Knowledge Base Article - Public

2508953 - Country/States values in set up job board options appearing in special characters

Symptom

State values in set up job board options appearing in special characters

Environment

SuccessFactors BizX  - Recruiting Management(RCM)

Reproducing the Issue

1. Login to instance

2. Navigate to Admin Centre> Set up job board options> Country and state/province set up values> Custom Select > Search state ‘Haryana’ or any other states having special characters

3. You can see special character in the name of the states like Haryana, Maharashtra, Tamil Nadu, Bihar etc. 

Set up job boards.png

Resolution

This is an expected behavior as same decoding special characters are displayed in all releases.

These values are not coming from pick list but from message files having UTF-8 encoding used in all the state and country names.

UTF-8 is an ASCII-preserving encoding method for Unicode (ISO 10646), the Universal Character Set (UCS). The UCS encodes most of the world's writing systems in a single character set, allowing you to mix languages and scripts within a document without needing any tricks for switching character sets.

That is the reason, we are seeing the UTF-8 symbols in the country and state names.

For eg:

Tamil Nadu is encoded as Tamil N\u0101du 
Maharashtra as Mah\u0101r\u0101shtra
Haryana as Hary\u0101na

Keywords

Set up job board options Special charater in states/countries , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Recruiting 1611 ; SAP SuccessFactors Recruiting 1705