2508951 - Error RDC was retrieved from DHS - Onboarding

SAP Knowledge Base Article - Public

2508951 - Error RDC was retrieved from DHS - Onboarding


  • Unable to continue processing the E-verify activity step.


  • E-verify process

Reproducing the Issue

  • When trying to process a candidate through the E-verify step receive the error message of EDC was retrieved from DHS as seen below.


  •     After this error appears it is followed by an error occurred timeout error.


  • There could be several reasons why you receive this error message, however this causes the activity to get out of sync with the DHS activity.


  1. If you should see this error please open a cloud product engineering ticket for investigations.

NOTE: Attention Cloud product engineers please see the internal memo for fix.


  • E-verify
  • Error RDC
  • Onboarding
, KBA , LOD-SF-OBD-EVF , e-Verify , Problem


SAP SuccessFactors Onboarding all versions