SAP Knowledge Base Article - Public

2508822 - Cannot Update or Approve a Termination Workfow


Cannot Update or Approve a Termination Workfow

An Error Message occured while Updating or Approving a Termination Workfow for manager


Employee Central

Reproducing the Issue

  1. Proxy as last approver then To do list 
  2. Select Test User 
  3. Click update or Approve

Result: Error message occured

Example: errorId=fbf3272f-a4f1-465d-8385-aa29b3d12dfd, fingerprint=4bd80608432f94095c528439fc30be1f08877198, timestamp=2017-07-22T17:41:06.235+1000)

  1. 3term.png


  1. Search for direct report users " test user"
  2. Go to Personal Information

Result: Missing full name or Personal Information record

One of the direct reportees for this user being terminated, does not have values for his first name and last name.
Can you try to find out such user and correct his data



  1. Search Direct report: 
  2. in this case : test user
  3. Go to test user Personal Information
  4. Update Personal Information
  5. Save


fingerprint=4bd80608432f94095c528439fc30be1f08877198 Termination Terminate a manager Workflow Splunk: while trying to invoke the method com.successfactors.platform.bean.FullNameBean.getUserId() of a null object returned from com.successfactors.hris.bean.HrisReporteeEmployeeBean.getEmployeeFullName() ECT-78612 , KBA , LOD-SF-EC-EMP , Employment Information , LOD-SF-EC , Employee Central , LOD-SF-EC-WFL , Workflow & Trigger (Rules & XML) , Problem


SAP SuccessFactors HCM Core 1705