SAP Knowledge Base Article - Public

2508822 - Cannot Update or Approve a Termination Workfow

Symptom

Cannot Update or Approve a Termination Workfow

An Error Message occured while Updating or Approving a Termination Workfow for manager

Environment

Employee Central

Reproducing the Issue

  1. Proxy as last approver then To do list 
  2. Select Test User 
  3. Click update or Approve

Result: Error message occured

Example: errorId=fbf3272f-a4f1-465d-8385-aa29b3d12dfd, fingerprint=4bd80608432f94095c528439fc30be1f08877198, timestamp=2017-07-22T17:41:06.235+1000)

  1. 3term.png

Cause

  1. Search for direct report users " test user"
  2. Go to Personal Information

Result: Missing full name or Personal Information record

One of the direct reportees for this user being terminated, does not have values for his first name and last name.
Can you try to find out such user and correct his data

11term.png

Resolution

  1. Search Direct report: 
  2. in this case : test user
  3. Go to test user Personal Information
  4. Update Personal Information
  5. Save

Keywords

fingerprint=4bd80608432f94095c528439fc30be1f08877198 Termination Terminate a manager Workflow Splunk: while trying to invoke the method com.successfactors.platform.bean.FullNameBean.getUserId() of a null object returned from com.successfactors.hris.bean.HrisReporteeEmployeeBean.getEmployeeFullName() ECT-78612 , KBA , LOD-SF-EC-EMP , Employment Information , LOD-SF-EC , Employee Central , LOD-SF-EC-WFL , Workflow & Trigger (Rules & XML) , Problem

Product

SAP SuccessFactors HCM Core 1705