SAP Knowledge Base Article - Public

2508550 - Approvals not being triggered for externally created users.

Symptom

When created external users through site that is having approval process associated, but the approvals are not getting trigerred.

You could see the requests under LMS Admin>>Users>>Account Requests, but Approval Process is not filled with the appropriate value as shown below.

user-account-requests.png

Environment

LMS - Learning Management System

SuccessFactors LMS

Reproducing the Issue

We've set up a site in our environment to test various scenarios for external LMS users.

We created an approval process and set that in Global Variables as Default User-Created Account Process ID.

Then, registered two users but the approval does not appear in Approvals section for the user that has the required approval role.

Cause

Automatic Process needs to be run to trigger the approvals that are necessary.

Resolution

Even after the Approval Role & Process are properly configured and still do not see the approvals trigerred, then please make sure that the "Set Account Request Approval Process" APM is scheduled to run, which will then trigger the needed approvals.

Also you could see them in the Account Requests tab, once the APM run's as shown below.

Account_Requests.JPG

Keywords

External UserID's Sites APM Automatic Process Account Requests , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning all versions