Users have granted write permissions in the form for the item rating/subject rating however they are unable to rate the Goals and Competencies.
They are only allowed to enter comments in the PM form.
Go to 'Manage Route Maps' in Admin center.
There are two 'Step Mode' options in the route map, - the 'Full Edit' and the 'Comment Only' step mode.
If the 'Comment Only' step mode was selected, the user will not be able to make any kind of changes in the form except for entering comments when the form is currently on that specific step.
The 'Full Edit' step mode will let the users make any kind of changes to the form like updating the goals, add coments, provide ratings etc.
To resolve the issue, change the step mode from 'Comment Only' to Full Edit'.
You need to launch a new form for the changes to take effect.
Step Mode, Route Map, Comment Only, Full Edit, Read-only, unable to rate the form, write permission, enter comments , KBA , LOD-SF-PM-FRM , Forms & Templates , Problem