2508020 - Error E-verify"Initial Verification failed: Error Code [00-00343]. Description: Client Company Id is invalid - Onboarding

SAP Knowledge Base Article - Public

2508020 - Error E-verify"Initial Verification failed: Error Code [00-00343]. Description: Client Company Id is invalid - Onboarding

Symptom

  • When trying to manually process a candidate through E-verify not able to proceed due to the following error message:

"Initial Verification failed: Error Code [00-00343]. Description: Client Company Id is invalid

Environment

  • E-verify Manual process at initial verification

Reproducing the Issue

  • At initial verifcation step when trying to process a candidate manually through the E-verify process I am not able to proceed due the the error message received after clicking on the submit button.

"Initial Verification failed: Error Code [00-00343]. Description: Client Company Id is invalid

Cause

  • The client ID number that is set up in super admin is not correct. Only valid client id numbers that have been approved through DHS can be used on the production site to obtain connection to DHS and validate the candidate as employment authorize.

Resolution

  1. If you receive the error message and have access to super admin then please follow these steps.
  2. Log into super admin and go to E-verify options and confirm thta the correct Client Company ID is entered. 
  3. If it is not then please update the correct Client Company ID. 
  4. If you do not have access to super admin please open a cloud production ticket and provide your Client Company ID.

Keywords

  • E-verify
  • Error
  • Client Company Id
  • Onboarding
, KBA , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding all versions