2507825 - Cancelled Sales Orders are showing wrong status

SAP Knowledge Base Article - Public

2507825 - Cancelled Sales Orders are showing wrong status

Symptom

The status of a cancelled Sales Order is showing as 'Completed' or 'Open', but it should have the status 'Cancelled'.

Reproducing the Issue

1. Go to the Sales work center

2. Go to the Sales Order view

3. Open the Sales Order ABC (ABC is a Sales Order that has been cancelled).

You can see that in the header the 'Reason for Rejection' is maintained and 'Cancellation Status' is 'Cancelled' .

But the Order Status is still showing as 'Completed' instead of 'Cancelled'.

 

Cause

The Sales Order ABC has Maintenance Type  "Internal or External"; for this document type, the status field will be updated from an external system. For example if you have integration with ERP, then ERP would update this status field.

For Sales Orders with document type having Maintenance Mode as "Internal Only", the status field will be updated by the C4C system.

Resolution

If you wish for Sales Orders to be updated by the C4C system, please set the Maintenance Mode to "Internal Only".

 

Keywords

KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To

Product

SAP HYBRIS C4C 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711