SAP Knowledge Base Article - Public

2507813 - Original Content Attachment Missing In Email Activity

Symptom

Original Content attachment is not automatically generated for incoming email.

Reproducing the Issue

  1. Go to the Activities work centre.
  2. Select the Email work centre view.
  3. Open activity 123 (123 represents the ID of the email activity).
  4. Select the Attachments facet.
  5. You see that the Original Content html file is missing.

Cause

This is the standard expected system behaviour.

Resolution

When sending an email from Outlook and the format text is changed to plain or rich text no html file is being automatically generated for the original email content.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1705 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711