SAP Knowledge Base Article - Public

2507785 - How to Maintain a Travel Assistant Assignment

Symptom

Traveler ABC (where ABC is the ID of the Traveler) is substituted by Multiple Travel Assistants.

You expect that the assigned Travel Assistants can create and/or submit Expense Reports for ABC.

Reproducing the Issue

  1. Go to the Application and User Management work center.
  2. Choose the Task Distribution view.
  3. Select the Task Substitution: User Selection sub view.
  4. Find the relevant user. In this case, find Traveler ABC.
  5. Choose the Edit Substitution button.
  6. Choose Add Row button and maintain necessary information for Substitutions.
  7. Choose Save.

After you maintain correctly the substitutions in the system, the substitutions are unable to create and/or submit Expense Reports for Traveler ABC.

Cause

Please be aware that only the settings in the Work Center: Travel Admin are valid for the Travel Assistant Assignments and not the general task substitutions settings under Application and User Management Work Center.

Resolution

You should assign a valid and unlimited Travel Assistant for Traveler ABC

  1. Go to the Travel Admin work center.
  2. Go to the Assistant Assignments sub view.
  3. Click on Assign Assistant.
  4. Maintain Assistant for Traveler ABC and Set Validity.
  5. Save.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Travel and Expense all versions