2507513 - LMS Organization Dashboard not showing details of Sub Organization

SAP Knowledge Base Article - Public

2507513 - LMS Organization Dashboard not showing details of Sub Organization

Symptom

 In the Organization dashboard when the owner reviews the dashboard the Suborganization details are not getting pulled even though Include Sub Organization is enabled.

Environment

Successfactors LMS

Learning Management System

Reproducing the Issue

1. Create a Parent Org.
2. Create a Sub Org with above Org as parent. 
3. Add some users to both the organization and record complete some item for both set of org users.
4. Now assign the parent org a owner and enable the option to include sub org.
5. Now login as the user(owner of the Parent Org) and click on Dashboard, you will only see the Parent org details in Item completion details whereas Sub Org details will not be pulled in it.

Resolution

When we click on the organization in any chart/table, it show the sub organization. To go back to the parents organization, there is an option of “Drill Up”(Shown in screen shot below) in every chart at top left corner.

ORG.PNG

NOTE: We can view the data of one organization at one point of time.

Keywords

Organization Dashbaord Cant see data of Sub organization in Dashboard Sub Organization

Drill Up in Dashboard , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions