SAP Knowledge Base Article - Public

2507471 - JPB - Error When Adding Familes , Roles and Corresponding Skills From Success Store

Symptom

  • Upon attempting to add A family and its Role from the SuccessStore to JPB you may receive the following errors
  • Dependant upon your browser the error will show like the below. Showing Chrome & Firefox:

Error.PNG

TheError.PNG

Environment

  • This could occur in an Employee Profile and People Profile 3 instances within BizX
  • All Versions
  • An instance with Job Profile Builder Implemented 
  • Attempting to maintain using the SuccessStore 

Reproducing the Issue

  • Navigate to "Manage Job Profile Content" from the Admin Center

ManagJPB.png

  • Select "Familes and Roles" from the Drop Down. 
  • Add Familes and Roles from Success Store
  • IT IS IMPORTANT TO NOTE HERE THAT OUR LANGUAGE IS "ENGLISH_UK"

SuccessStore.png

  • Select your desired Family / Role / Then Select Add Role + Family 

Adding.png

  • We are then given the following Error :

TheError.PNG

Cause

  • As mentioned previously , As we were attempting to add Family and Role we had selected our Locale as "English_UK". 
  • The Error we are receiving root cause is our selected Locale as above. 
  • It is stated that all interactions with the SuccessStore must be performed when in Locale "English_US" 
  • By interaction we mean if adding any data or managing any data from the success store you must change your locale currently in use to "English_US"
  • This can be achived by selecting options from the main profile drop down "Top Right"
  • Selecting Language 

Change Locale.png 

Resolution

  • After the locale has been changed 
  • Go back to "Manage Job Profile Content" as seen above. 
  • You will notice that our locale in the manage job profile content has been changed to "English_US" as seen below

LocalJOPB.png

  • When we then follow the same initial procedure , selecting our desired family / role then choose "Add Role + Family" we will be greeted with a confirmation "Selections Added" as seen below : 

Added.png

  • Having changed your local from the main options menu you should have no further issues / errors of this nature when adding data from the SuccessStore. 
  • It Is important to note here, as seen in the two screenshots below , change the locale from the "main options menu" and NOT from the JPB interface language Option , as below:

OptionsMenu.png    NotThis.png

 

Keywords

  • Job Profile Builder 
  • JDM 2.0
  • Skills Store
  • SuccessStore 
  • Familes and Roles
  • JPB Error 
  • Manage Job Profile Content 
, KBA , LOD-SF-EP-JPB , Job Profile Builder , LOD-SF-EP-PP3 , People Profile , How To

Product

SAP SuccessFactors HCM Suite 1608 ; SAP SuccessFactors HCM Suite 1611 ; SAP SuccessFactors HCM Suite 1705

Attachments

Adding FromSuccessstore.PNG
Adding.png
Change Locale.png
Error.PNG