2506932 - Lead Source 006 does not Appear in Lead Creation or Edition

SAP Knowledge Base Article - Public

2506932 - Lead Source 006 does not Appear in Lead Creation or Edition

Symptom

You are trying to use the Lead source 006 in Lead creation or edition but do not find the option, even seeing it maintained under Maintain Sources hyperlink on Fine-Tuning activity Leads inside Business Configuration.

Reproducing the Issue

  1. Go to Sales Work Center;
  2. Select Leads view;
  3. Click in New button OR
  4. Open Lead ABC (ABC stands as the ID of the Lead);
  5. Open Source drop-down menu;
  6. Notice that Source 006 maintained on Business Configuration is not listed.

Cause

The lead Source 006 is pre-defined as Avention Integration and Avention integration was not scoped in the project (a third party integration).

Resolution

This is the system expected behavior. If lead Source 006 was renamed, a new source should be created instead.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711