SAP Knowledge Base Article - Public

2506454 - You Are Not Able to Create Service Confirmation for Sales Order Item

Symptom

You are not able to create Service Confirmation for sales order item. The function is greyed out and not available.

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Show All Orders and Find XYZ (XYZ represents the ID of the sales order).
  4. Edit the sales order and select the View All button.
  5. Here you would like create a service confirmation for a line item but the option is greyed out

Cause

The service items in the sales order are all tied to project tasks.

In project based scenario, fulfilment and invoicing for the line item happens through the project and not the sales order, times need to be recorded against the employee responsible for the task in question. The project then sends a message to the Project Sales Order (visible in the extended document flow) which in return sends a message to the sales order, updating the statuses.

Resolution

This is the expected system behaviour.

Keywords

KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1702