2506386 - SAP Hybris Cloud for Customer and Gmail Extension Throws the Error Incorrect SAP Hybris Cloud for Customer Tenant ID

SAP Knowledge Base Article - Public

2506386 - SAP Hybris Cloud for Customer and Gmail Extension Throws the Error Incorrect SAP Hybris Cloud for Customer Tenant ID

Symptom

You have installed the SAP Hybris Cloud for Customer and Gmail Extension but when you try to maintain your tenant ID to activate the add-in, you receive the error message "Incorrect SAP Hybris Cloud for Customer Tenant ID. Please set your SAP Hybris Cloud for Customer tenant ID".

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Reproducing the Issue

  1. Install the Chrome Extension via https://chrome.google.com/webstore/detail/sap-hybris-cloud-for-cust/dpolpgcoaadhofccfkjdknifhofinflb?hl=en
  2. After it has been successfully Installed, click on the Hybris Icon in the Chrome Browser the top-right corner to start the add-in.KBA Chrome.jpg
  3. Maintain your tenant URL.
  4. You receive the described error.

Cause


Your current licensing does not entitle you to the usage of this feature.

This feature is only active for customers with proper licensing for server-side integration (SAP Hybris Cloud for Sales, Enterprise Edition).

Resolution


Please reach out to your SAP Account Executive if you would like to upgrade your system in order to use the Chrome Extension.

Keywords

KBA , SRD-FIN-GL , General Ledger , Product Enhancement

Product

SAP Hybris Cloud for Customer all versions