SAP Knowledge Base Article - Public

2506116 - Error while launching course - getStartDate() of a null object loaded from local variable 'vox'- error initializing communication with LMS

Symptom

When users launch a course, they get the below error:

Error: "an error has occurred: Error initializing communication with LMS"
-or-
Error
Please report the following error to your system administrator:<some number here>

The below error can also be seen when clicking OK:

Error: "Please report the following error to your system administrator: java.lang.NullPointerException: while trying to invoke the method com.plateausystems.elms.bo.studentcomponent.valueobject.StudentComponentModuleVOX.getStartDate() of a null object loaded from local variable 'vox'"

Environment

SAP SuccessFactors Learning Management System

Cause

After the user was assigned with the course, an admin performs changes in the Content Object within the item level but does not reassign the course to the user.

Resolution

Remove the course from users' learning plan and assign it back OR use the content re-assignment wizard as per the KBA 2328118.

Keywords

launch course error, java error while launching course, java.lang.NullPointerException: while trying to invoke the method com.plateausystems.elms.bo.studentcomponent.valueobject.StudentComponentModuleVOX.getStartDate() of a null object loaded from local variable 'vox', error initializing communication , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions