2506116 - Error while launching course - getStartDate() of a null object loaded from local variable 'vox'- error initializing communication with LMS

SAP Knowledge Base Article - Public

2506116 - Error while launching course - getStartDate() of a null object loaded from local variable 'vox'- error initializing communication with LMS

Symptom

  • When users launch a course, they get the error below
  • Error: "an error has occured: Error initializing communication with LMS"

    initializingcom.PNG

    The below error can also be seen when clicking OK
  • Error: "Please report the following error to your system administrator:
    java.lang.NullPointerException: while trying to invoke the method com.plateausystems.elms.bo.studentcomponent.valueobject.StudentComponentModuleVOX.getStartDate() of a null object loaded from local variable 'vox'"

Environment

Learning Management System

Cause

After the user was assigned with the course, an admin performs changes in the Content Object within the item level but does not reassign the course to the user.

Resolution

  • Remove the course from users' learning plan
  • assign it back. It will resolve the issue

    OR: use the content re-assignment wizard as per the KBA linked below

Keywords

launch course error, java error while launching course, java.lang.NullPointerException: while trying to invoke the method com.plateausystems.elms.bo.studentcomponent.valueobject.StudentComponentModuleVOX.getStartDate() of a null object loaded from local variable 'vox', error initializing communication , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions