2505703 - The Party Role as Employee Responsible Missing in Sales Team of an Opportunity

SAP Knowledge Base Article - Public

2505703 - The Party Role as Employee Responsible Missing in Sales Team of an Opportunity

Symptom

Unable to assign Employee Responsible of Opportunity. In an opportunity under sales team facet there is no option to select party role as employee responsible.

Reproducing the Issue

  1. Go to Sales Work Center.
  2. Go to Opportunities View
  3. Open Opportunity ABC [ABC represents opportunity id].
  4. Go to Sales Team Facet.
  5. Click on Add button.
  6. You see there is no role as Employee Responsible.

Cause

  1. As there can be only one employee responsible per opportunity, this is maintained in the Owner field of the Opportunity.
  2. This value is displayed in the Sales Team facet automatically once the Owner field is populated but it is not available in the role code drop down when new parties are added, as a second Employee Responsible cannot be added.

Resolution

This is an expected system behviour.

Keywords

Employee Responsible role, Sales Team facet, Opportunity, Owner, Missing , KBA , employee responsible , missing , opportunity , party role , sales team facet/tab , LOD-CRM-OPP , Opportunity Management , LOD-CRM-ROL , Role Replication , How To

Product

SAP Hybris Cloud for Customer all versions