SAP Knowledge Base Article - Public

2505453 - "About Me" page is not showing properly (blank page)

Symptom

"About Me" page is not showing properly (blank page). 

aboutMe.png

Environment

SAP SuccessFactors Employee Profile

Reproducing the Issue

When using Employee Profile V12:

  1. Go to: Employee Files
  2. On Public Profile, click: Edit Profile
  3. Click: About Me

When using People Profile:

  1. Go to: Employee File
  2. Click: Header
  3. Click: About Me

Cause

The End User Lice Agreement of the options "About Me" and "My Name" is invalid.

Resolution

When using Employee Profile V12:

  1. Go to: Configure Employee Fields.
  2. Click on: Public Profile.
  3. Uncheck the options "About Me" and "My Name", check again and accept the "About Me End User License Agreement".

When using People Profile:

  1. Go to: Configure People Profile.
  2. Click on: General Settings.
  3. For the options "Allow employees to record About Me video" and "Allow employees to record pronunciation of name", click on: Read My Name Agreement.
  4. For the terms "About Me End User License Agreement", click on: Accept.
  5. Click on: Save.

Keywords

  • About Me
  • Blank
, KBA , LOD-SF-EP , Employee Profile , Problem

Product

SAP SuccessFactors HCM Core all versions