SAP Knowledge Base Article - Public

2505409 - Recommended Item and Program in Assignment Profile not displaying for user

Symptom

If we go to an Assignment Profile add a recommended item, a recommended Collection and a recommended Program only the Collection displays for the user.

Environment

SAP SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. As an admin go to any of the Assignment Profile or Create new assignment profile
  2. Add Recommended Item, Recommended Program and Recommended Collection. 
  3. Propagate (or) synchronize the Assignment Profile 
  4. Proxy into any one of the user on the Assignment Profile and view their recommendation tile.  Only the Collection can be seen. The recommend Programs and Items are not displayed.

Cause

Programs and Items (only Online Items will show under Recommendation tile) are not part of user catalog, hence the Recommendation tile is not showing the Program and Item records.

As per design, only the Programs and Online Items added through Assignment Profile will shown in user Recommendation tile if the catalog is matching between user and the Programs and Items.

Resolution

Add the User Catalog to Programs and Online Items and Synchronize the Assignment Profile to show the Programs and Items under User Recommendation Tile.

Keywords

Programs under Recommendation Tile, Items under Recommendation Tile, Recommendation Tile, assignment profile, item, program, Recommendation , KBA , LOD-SF-LMS-ASP , LMS AP , LOD-SF-LMS-ITE , LMS Items , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , How To

Product

SAP SuccessFactors Learning all versions