SAP Knowledge Base Article - Public

2505112 - Check for Duplicates Button is Missing While Modifying any Existing Account or Existing Contact

Symptom

Your requirement is to modify the existing Accounts or existing Contacts in the system. While modifying, you observe that the Check for Duplicates button is missing.

Reproducing the Issue

  1. Go to Customers work center
  2. Go to Accounts view/ Contacts view
  3. Show All
  4. Open any existing Account/ Contact
  5. Not able to see Check for Duplicates button

Cause

The Check for Duplicates button in the Accounts or Contacts TI is only available for users having the workcenter Data Cleansing ->Customer Merge view Assigned.

Resolution

You have to scope the question "Do you want to enable accounts merge?" as follows:

  1. Go to Business Configuration workcenter
  2. Go to Implementation Projects view
  3. Select Edit Project Scope button
  4. Go to Questions section
  5. Expand General Business Data 
  6. Business Partners 
  7. Handling of Business Partners
  8. Scope the question Do you want to enable accounts merge?
  9. Complete the scoping by selecting Confirm and Finish

Data Cleansing workcenter will now be available in your system.

Further, assign the Data Cleansing workcenter view Customer Merge to your Business User by following the below steps:

  1. Go to Applications and User Management work center
  2. Go to User and Access Management view
  3. Go to Business Users subview
  4. Show All Business Users and find the respective user
  5. Select Edit->Access rights
  6. Go to the tab Work Center and View Assignment
  7. Select the work center/ view name: Data Cleansing
  8. Assign the Work Center/ View Name: Customer Merge
  9. Select Save

After the above settings, the User should be able to go ahead.

Note that the User needs to logout the system, and login again so that the changes take place.

Keywords

KBA , data cleansing , check for duplicates , customer merge , enable accounts merge , SRD-CC , Cross Components , How To

Product

SAP Cloud for Customer 1802 ; SAP Cloud for Customer 1805 ; SAP Cloud for Customer 1808 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711