2504601 - Message "The entity is either completed or not accessible" when clicking on a Direct Link to a survey

SAP Knowledge Base Article - Public

2504601 - Message "The entity is either completed or not accessible" when clicking on a Direct Link to a survey

Symptom

Users may see this message when clicking a Direct Link to a survey.

survey not accessible.PNG

Environment

SF LMS all versions.

Reproducing the Issue

  • attach a survey to a scheduled offering.
  • once the scheduled offering is closed: note the Initiate Evaluations button int he scheduled offering's Actions menu is greyed out

    evaluation grey.PNG
  • ask a user to click the Direct Link to the survey linked to that cheduled offering
  • the user will see this message

Cause

This is an expected behaviour of the system.

Resolution

Once the scheduled offering is closed or inactivated, the system will not allow initiating the survey anymore and clicking a direct link to the survey will dislpay this message.

Keywords

questionnaire; directlink; error; access; accessing; complete , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning 1705