SAP Knowledge Base Article - Public

2504557 - Sales Area Data Determination is not Defaulted in Activities

Symptom

Sales area data determination is no defaulted in activties without accounts.

Reproducing the Issue

  1. Go to the Activities Work center.
  2. Go to the Appointments view.
  3. Open appointment ABC.(ABC represents appointment without account)

Sales Data is not being fetched from employee responsible


NOTE: This happen with other activities as well like Appointment, Phone Calls, Tasks

Cause

We currently only trigger the defaulting of Sales Area Data when both an Employee and Account are selected.

 

Resolution

The ability to trigger the defaulting of Sales Area Data without an Account will be supported in future releases.

Keywords

KBA , LOD-CRM-ACT , Activities , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1705 ; SAP LE APPL.PLATFORM 1708