SAP Knowledge Base Article - Public

2504506 - Dunning Letter Considers Wrong Output Channel

Symptom

After changing the sending options for a Dunning proposal in the OWL (Overview) you noticed that the changed output Channel is not taken into consideration.

 

Reproducing the Issue

  1. Go to the Receivables work center.
  2. Open the Dunning View and search for a dunning proposal in status In preparation.
  3. Click preview.
  4. Select send options and change the output channel and click apply.
  5. Click the action button and execute the Dunning.

Your output channel changes are not considered.

Cause

Since you cannot save the Output Channel in the Overview (OWL) the previous Output Channel will always be considered.

Resolution

If you need to change the Output Channel before executing the Dunning Output please do the following:

  1. Go to the Receivables work center.
  2. Go to View Dunning and search for a Dunning proposal in Status In Preparation.
  3. Click on the Dunning ID.
  4. Click preview.
  5. Select send options and change the Output Channel.
  6. Click apply and then the save button to keep this change.

  After executing the Dunning the new Output Channel is considered correctly.

 

 

Keywords

KBA , SRD-CC , Cross Components , Product Enhancement

Product

SAP Business ByDesign all versions