2504475 - Facility is not populated in Scheduled Offering Segment Grid syntax tag

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2504475 - Facility is not populated in Scheduled Offering Segment Grid syntax tag

Symptom

  • Information about facility is not populated within <&SEG-GRID> ( Scheduled Offering Segment Grid) syntax tag

Environment

Learning Management System (LMS)

Reproducing the Issue

1. As an Admin associate facility with Scheduled offering record

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2. Send an "ad hoc notification" from Scheduled Offering actions menu by clicking on "Send Notification" link or enroll user to Scheduled offering and wait for registration notification.

3. Check received message

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4. Facility information is missing as can be seen on screenshot above

Cause

  • Currently despite the fact that admin is using a facility on Scheduled offering record, this information won't be populated in resulted message if admin won't attach a location to segment itself by double clicking on segment of Scheduled offering.

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  • As soon as location will be added to segment -  facility that has this location associated will be properly populated in notification.
  • Facility is associated with locations so this is normal and expected system behaviour.

 

Resolution

  • Location associated with Facility that is added to Scheduled offering record must be attached to segment of affected Scheduled offering as shown in previous section

Keywords

  • Scheduled offering Segment Grid tag not populated.
  • <&SEG-GRID> tag not fully populated with information.
, KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508