2504207 - Cannot Delete Opportunities with Error 'Opportunity with ID XX can't be deleted because of existing follow-up documents'

SAP Knowledge Base Article - Public

2504207 - Cannot Delete Opportunities with Error 'Opportunity with ID XX can't be deleted because of existing follow-up documents'

Symptom

When deleting an opportunity, error 'Opportunity with ID XX can't be deleted because of existing follow-up documents' occurs even though there's not any follow-up document. (e.g. Leads, Sales quotes, Sales Orders, etc.)

Reproducing the Issue

  1. Go to Sales work center.
  2. Go to Opportunities work center view.
  3. Find the opportunity and click detete button.
  4. Error occurs 
  5. Go to Document Flow facet and you find there's no follow-up document.

Cause

There's a survey added in the opportunity which is causing the issue.

Resolution

Delete the survey first and then delete the opportunity.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP HYBRIS C4C CORE all versions ; SAP Hybris Cloud for Customer all versions