2504053 - Survey Cannot Be Filled

SAP Knowledge Base Article - Public

2504053 - Survey Cannot Be Filled

Symptom

You have added a Survey to an object but cannot fill it.

Reproducing the Issue

Prerequisite: You have created and activated a Survey. In this example for an Opportunity.

  1. Open the Sales work center.
  2. Go to the Opportunities view.
  3. Open the relevant Opportunity 123 (123 represents the Opportunity ID).
  4. Go to the Surveys facet.
  5. Add a Survey ABC and save.

You click on the survey hyperlink but cannot fill it out as all the fields are greyed out.

Cause

This is expected system behaviour.

Resolution

In order to fill out the Survey you have to click the Action button and select Edit.

When clicking the hyperlink you cannot edit the survey.

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Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP HYBRIS C4C CORE all versions ; SAP Hybris Cloud for Customer all versions