How to edit an approved benefits claim
SuccessFactors Employee Central Benefits
Reproducing the Issue
Employee has initiated a reimbursement claim and its approved,but there is no option to edit it via ESS UI
Editing a claim request via ESS UI is not supported.
Its not recommended to edit an approved claim.However following steps can be taken to correct claim data.
1.user/admin needs to delete both the benefit employee claim record and claim accumulation record .Then create a fresh claim.
2.Manually correct both claim and accumalation objects from benefits admin overview
Admin or HR who has access to benefit admin overview can make changes to the approved claims
Navigate to Admin center------>Benefits admin overview or Manage data----->Search Benefit employee claim ---->Find the respective users claim object---->Click Take action--->Make correction----->Change the total claim amount---->Save.
Make sure that Benefit accumalation object is also updated manually.System will not update accumalation data automatically.
Navigate to Admin center------>Benefits admin overview or Manage data----->Search Benefit claim accumalation---->Find the respective users accumalation object---->Click Take action--->Make correction----->Update the data---->Save.
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