2503706 - To edit approved benefits claim

SAP Knowledge Base Article - Public

2503706 - To edit approved benefits claim

Symptom

How to edit an approved benefits claim

Environment

SuccessFactors Employee Central Benefits

Reproducing the Issue

Employee has initiated a reimbursement claim and its approved,but there is no option to edit it via ESS UI

Cause

Editing a claim request via ESS UI is not supported.

Resolution

Its not recommended to edit an approved claim.However following steps can be taken to correct claim data.

1.user/admin needs to delete both the benefit employee claim record and  claim accumulation record .Then create a fresh claim.

OR

2.Manually correct both claim and accumalation objects from benefits admin overview

Admin or HR who has access to benefit admin overview can make changes to the approved claims

Navigate to Admin center------>Benefits admin overview or Manage data----->Search Benefit employee claim ---->Find the respective users claim object---->Click Take action--->Make correction----->Change the total claim amount---->Save.

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Make sure that Benefit accumalation object is also updated manually.System will not update accumalation data automatically.

Navigate to Admin center------>Benefits admin overview or Manage data----->Search Benefit  claim accumalation---->Find the respective users accumalation object---->Click Take action--->Make correction----->Update the data---->Save.

Keywords

Claim Benefit claim Reimbursement claim edit claim approved claim , KBA , LOD-SF-EC-GBF , Global Benefits , How To

Product

SAP SuccessFactors HCM Suite all versions