2503493 - ORD/ODS/Realms - when bizX language is changed it produces an error in the ORD report

SAP Knowledge Base Article - Public

2503493 - ORD/ODS/Realms - when bizX language is changed it produces an error in the ORD report

Symptom

  • BizX user has a language set eg. EN-UK
  • This bizX user access Analytics > Analytics and runs (Previews) a report with a specific date filter (eg. terminations report based on as of date as seen below)
  • Report runs successfully
  • The bizX user then changes the language set in bizX eg. Simplified Chinese
  • This bizX user again accesses Analytics > Analytics and runs (Previews) a report with a specific date filter (eg. terminations report based on as of date as seen below)
  • Report errors - [Error Rendering List Report Component]

KB - bizx language change.png

Environment

All datacenters.

Cause

  • The cause of this is that the locale associated with the bizX language initial selection is cached in an Analytics user session.
  • When a user logs into BizX and then into Analytics a session for the bizX user in Analytics starts and is based on the bizX settings of the user including the language that is set.
  • When that user changes their language in bizX, and access Analytics again, the locale of the original bizX language is still being used which affects Date/Time format being used. 

Resolution

  • Please note that this is considered current expected behaviour
  • There is an assumption that users very rately require a change in their bizX language (and ultimately thier locale)

Therefore, engineering's recommendation is if you change the bizx language AFTER being in Analytics > Analytics then you will need to completely logout of bizX before Analytics will pick up the correct locale according to new language selection. The exception would be when you have 2 languages that use the same Date/Time settings, eg. French and EN-UK.



Keywords

WFA-15554 , Online Report Designer , Advanced Reporting , Preview Report , KBA , LOD-SF-ANA-ORD , Online Report Designer , Problem

Product

SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors Workforce Analytics 1705