2503355 - HTTP Request Failed or application error occurring when hiring an Internal Hire from Onboarding through EC

SAP Knowledge Base Article - Public

2503355 - HTTP Request Failed or application error occurring when hiring an Internal Hire from Onboarding through EC

Symptom

Error "HTTP request failed" occurs when attempting to approve a workflow for hiring of an internal recruit from Onboarding

2503355http.PNG

 

If no workflow is associated, an application error appears

2503355error.PNG

Environment

  • SAP Successfactors HCM Suite
  • SAP Successfactors Employee Central

Reproducing the Issue

  1. Go to Manage Pending Hires
  2. Select the Onboarding queue
  3. Select an employee for Internal Hire
  4. Process the employee through the hire wizard and submit
  5. Access the approval workflow
  6. Approve the workflow

Cause

The user approving the workflow or processing the hire does not have sufficient permission to the employee's information.

Resolution

Ensure that the employee that is approving the workflow has RBP Edit permission to the following portlets of the employee being hired into a new job.

If there is no workflow associated with the internal hire, then the employee processing the hire from the Onboarding queue should have the permission to Edit the following.

  • Personal Information
  • Job Information
  • Job Relationships
  • Employment Details

Permissions can be maintained in Admin Center > Manage Permission Roles.

If the employee has been granted sufficient permission and the problem still occurs, check that the target granting of the RBP role includes the employee that is being transferred.

See Also

KBA 2507544 - Employee Central: Troubleshooting RCM/ONB to EC

Keywords

http, request, failed, onboarding, onb, employee central, ec, error, errorid, internal, recruit, hire, pending, queue , KBA , LOD-SF-EC-INT , Suite Integration (EC to RCM, ONB, CVP) , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core 1702