2503236 - How to post SAP BI related questions on SAP Community (formerly SCN discussion) ?

SAP Knowledge Base Article - Public

2503236 - How to post SAP BI related questions on SAP Community (formerly SCN discussion) ?

Symptom

This document answers the following questions about posting questions on the SAP Community.

  • How to post SAP Business Intelligence (BIP) / Analytics Product Suite related questions on SAP Community (formerly SCN discussion) ?
  • Not sure what TAG(s) to pick when posting questions on SAP Community?
  • What Primary & Secondary TAGs should i pick when asking BI Product Suite related questions ?
  • How can i assure that my SAP Community questions are going to the correct SAP BusinessObjects / Crystal Reports / BI Platform Product audience ?

Environment

  • SAP BI Produt Suite, related products & technologies
    • SAP BusinessObjects Business Intelligence (BI) Platform & all related products
    • SAP BusinessObjects Enterprise
    • SAP BusinessObjects Cloud / SAP Analytics Cloud
    • SAP BusinessObjects Mobile
    • SAP BusinessObjects WebIntelligence
    • SAP BusinessObjects Explorer
    • SAP BusinessObjects Design Studio
    • SAP BusinessObjects Dashboards
    • SAP BusinesObjects Business Intelligence Platform RESTFul ( API's )
    • SAP Crystal Reports
    • SAP Crystal Reports, version for Visual Studio
    • SAP Crystal Reports, version for Eclipse
    • SAP Lumira
    • SAP Design Studio

Cause

  • TAGs define the areas like the Product Areas (eg: SAP BusinessObjects Business Intelligence Platform ) or Functional topic areas (eg: SAP BusinessObjects - Platform Administration).
  • They are useful in categorizing the questions, helpful in subscribing to these areas by following them, and useful for reporting etc.
  • Tagging questions wrongly can show them to wrong subscribers and leading to delayed answers.
  • While there are 3 levels of tags. Primary Tags, Secondary Tags and Other Tags, ONLY Primary TAGS are mandatory, while secondary and custom tags are optional but can provide extra information.

 

Resolution

To get the best out of SAP Community, When posting questions on the SAP Community forum, use the Primary Tag from the below table as guideline. When in doubt, use the most relevent Product Tag.

The following table provides a list of the product areas (links to the blogs / topic area) mapped to functional areas and TAGs (links to SAP Community forum) on SAP Community portal.  The table also lists popular product support components to make it easy for you to open an Expert Chat sessions or support incidents.

Product Area
(Links to: blogs or topic)

Function Area /
Component Area
Primary TAG
(Link to: SAP Answers forums )
Secondary TAGs ProductSupport Components Additional Info
SAP BusinessObjects Business Intelligence Platform General product related information, supportability, PAM, documentation, features etc.  SAP BusinessObjects Business Intelligence Platform optional BI-BIP-*
BI Authentication, Security, and SSO Integration with external directories, authentication logon, single sign on (SSO) AD, LDAP, SAP BW, STS SNC, SAML datasource SSO, kerberos encryption  SAP BusinessObjects - Authentication optional BI-BIP-AUT For other tag, you may use any of the functional terms like Enterprise, SAP, LDAP, AD, SSO, Trusted,..
BI Platform Infrastructure 


Install, Update / Patching (minor version, support pack, patch), Upgrade (UMT) / Migration, promotion (LCM) / transport, Web Application Deployment, SAP and Third party Integration, Portal Integration, other product integrations (eg: loadbalancers, reverse proxy, SSL).

SAP BusinessObjects - Platform Infrastructure optional BI-BIP-INS
BI-BIP-DEP
BI-BIP-LCM
BI-BIP-UMT
Only key support components are listed.
for other tag, use applicable terms from functional area
BI Platform Administration


Administration, backend servers, server configuration, platform search, Auditing, Scheduling, Publishing, performance, monitoring, recycle Bin, Administrator's Cockpit, BI Commentary, CORBA SSL, CMS, Clustering, CMC, BI Launchpad, Security & Rights, Reposcan / RDT, query builder, Backup & Restore, Disaster Recovery (DR), multitenancy, stability, sizing.
Crystal Reports scheduling /viewing / refreshing on BI & CR Servers.

SAP BusinessObjects - Platform Administration optional

BI-BIP-ADM
BI-BIP-SRV
BI-BIP-PER
BI-BIP-SCH
BI-BIP-PUB

Only key support components are listed.
for other tag, use applicable terms from functional area.

   
Semantic Layer (Universes, UDT, IDT etc) Semantic Layer, Universe Design and Information Design tools, design, performance and connectivity, Data federator, SETs, Translation Management. SAP BusinessObjects - Semantic Layer optional

BI-BIP-SL
BI-BIP-IDT / UDT
BI-BIP-DF
BI-BIP-SET

Web Intelligence (WebI) WebIntelligence (WebI) Report, design, WebI & DeskI Client issues. includes server, rich client, front end and back end. SAP BusinessObjects - Web Intelligence (WebI) optional

BI-RA-WBI webi
BI-RA-DKI deski
BI-RA-WBI-BE
BI-RA-WBI-FE

WebI subscribers may have answers to deskI questions or post in legacy
SAP Analytics Cloud SAP Analytics Cloud SAP Analytics Cloud optional

LOD-ANA-BI
LOD-ANA-BR

SAP BusinessObjects Cloud is now SAP Analytics cloud
SAP BusinessObjects Lumira
SAP BusinessObjects Lumira general info.
SAP BusinessObjects Lumira optional
BI-LUM*

SAP BusinessObjects Lumira, desktop edition SAP Lumira desktop client specific SAP BusinessObjects Lumira, desktop edition SAP BusinessObjects Lumira BI-LUM-DSK
SAP BusinessObjects Lumira, server version for the SAP BusinessObjects BI platform SAP Lumira for BI Platform Server Add-on  SAP BusinessObjects Lumira, server version for the SAP BusinessObjects BI platform SAP BusinessObjects Lumira

BI-LUM-SRV-ADM

BI-LUM-SRV-DEP

Install, deployment and promotion handled in DEP component. 
Vieweing, scheduling, configuraiton and security goes to ADM component.
SAP Lumira Design Edition

SAP Analytics Design Studio
SAP Lumira Designer and SAP Design Studio
- install, usage, design tips, integration with BIP, Hana, mobile, NW etc
SAP Lumira Design Edition

SAP Analytics Design Studio
optional BI-LUM-DER

BI-RA-AD*
For Q&A, both tools use same tag "SAP Lumira Design Edition"
SAP BusinessObjects Dashboards Xcelsius Dashboards - install, usage, design, integration. SAP BusinessObjects Dashboards optional BI-RA-XL
SAP BusinessObjects Predictive Analytics Predictive Analysis - All issues concerning Predictive Analysis (installation, design, connectivity, and predictive algorythms) SAP BusinessObjects Predictive Analytics optional BI-RA-PA
SAP BusinessObjects Mobile SAP BusinessObjects Mobile related - installation, connection, features, usage, OS( Android, iOS etc support), sdk, BOE/BIP integration. SAP BusinessObjects Mobile optional MOB-APP-BI*
SAP BusinessObjects - OLAP Analysis for OLAP on BI Platform server SAP BusinessObjects - OLAP optional BI-RA-AWB
BI-RA-MD
SAP BusinessObjects Explorer


SAP BusinessObjects Explorer - Install, configuration, usage, Information & Exploration spaces, indexing, scheduling, personalization, accelerated version, anything explorer specific.

SAP BusinessObjects Explorer optional BI-RA-EXP
SAP Crystal Reports Crystal Reports & Crystal Reports for Enterprise  - designer, connectivity, Business Views, refresh SAP Crystal Reports optional BI-RA-CR
BI-RA-CRE
BI-RA-CRV
SAP Crystal Server Crystal Reports Server SAP Crystal server SAP Crystal Reports same as BIP
   
SAP BusinessObjects - BI Platform - SDK
Most SDK questions pertinent to SAP BusinessObjects BI Platform SDK including RESTFul API's
SAP BusinessObjects - BI Platform - SDK optional

BI-DEV-JAV
BI-DEV-NET

BI-DEV-WEB ( RESTful)

SAP BusinessObjects - Semantic Layer - SDK

Semantic Layer SDK

SAP BusinessObjects - Semantic Layer - SDK SAP BusinessObjects - BI Platform - SDK BI-DEV-JAV
BI-DEV-NET
SAP BusinessObjects - Web Intelligence - SDK

Web Intelligence (WebI) SDK including RESTFul API's

SAP BusinessObjects - Web Intelligence - SDK SAP BusinessObjects - BI Platform - SDK

BI-DEV-JAV
BI-DEV-NET

BI-DEV-WEB ( RESTful)

SAP Crystal Reports, version for Eclipse Crystal Reports Java SDK SAP Crystal Reports, version for Eclipse  BI-DEV-JAV
BI-DEV-NET
SAP Crystal Reports, version for Visual Studio Crystal Reports .NET SDK SAP Crystal Reports, version for Visual Studio  BI-DEV-JAV
BI-DEV-NET

 

 

See Also

How to ask a question in the SAP Community (VIDEO) ?

SAP now offers technical support through Expert Chat. Learn more about EXPERT CHAT

Schedule an Expert

How to create a support incident 

Keywords

SAP Answers SCN discussion Forum post best practices bpkba htkba vkba kba , KBA , BI-BIP-ADM , BI Servers, security & CrystalReports viewing in BI platform , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , BI-RA-WBI , Web Intelligence , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , BI-RA-AD , Design Studio , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , BI-DEV-NET , BI Software Development Kits (SDKs) - .NET or Other , BI-DEV-JAV , BI Software Development Kits (SDKs) - Java , BI-RA-CR-SDK , SDK related, including Java/.NET etc. , How To

Product

SAP Crystal Reports 2016