2502819 - Unable to search for users in Data Retention Management tool

SAP Knowledge Base Article - Public

2502819 - Unable to search for users in Data Retention Management tool

Symptom

  • I have created a permission role which gives users the permission to create and approve purge requests. When these users navigate to the tool and search for users, no users will appear
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Environment

  • BizX Platform

Reproducing the Issue

  1. Navigate to Data Management
  2. Create New Purge Rule
  3. Purge Inactive User
  4. Select a single user
  5. Type users name - no users will appear

Cause

  • Although the users have the permission granted to create and approve purge requests, this does not grant them the permission to search for users. Additional permissions are required.

Resolution

  • Users need to be granted the permission for Manage users also via RBP to be allowed search for users
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Keywords

KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-DRM , Data Retention Management , How To

Product

SAP SuccessFactors HCM Suite all versions