2502770 - Sales Order Cannot Create Customer Demand Due to Wrong UoM of Sales Kit Header Item

SAP Knowledge Base Article - Public

2502770 - Sales Order Cannot Create Customer Demand Due to Wrong UoM of Sales Kit Header Item

Symptom

The customer demand of a sales order is not created and you find a process communication error on the document flow.

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Search and edit the sales order ABC. (ABC represents the ID of the order).
  4. Go to the Document Flow tab, you see the process communication error on the order with red symbol.
  5. Click the error symbol to show the details: 'Sales Order ABC cannot create a Customer Demand.'

Cause

The base UoM of the sales kit header item is XYZ in this order (XYZ reprents the value of UoM) instead of Each. In currect releases, only Each is allowed.

Resolution

You have to create sales kit item with base UoM as Each.

Keywords

KBA , AP-SLO-SO , Sales Order , How To

Product

SAP Business ByDesign all versions