SAP Knowledge Base Article - Public

2502608 - "Internal Server Error" happens when importing huge data from Concur into a model in SAP Analytics Cloud (BOC)

Symptom

The error message below shows when importing huge data from Concur into a model in SAP Analytics Cloud:

Error occurred in driver: An unexpected error occurred. Contact system administrator for help. : External Data Service Returned Error: Internal Error occurred : { "Error": { "Message":"Internal Server Error", "Server-Time":"xxxxxxx", "Id":"xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" } }

Environment

  • SAP Analytics Cloud 2017.12.1

Reproducing the Issue

  1. Create a Concur connection.
  2. Create a model based on the connection.
  3. In Create New Query prompt, choose Expense Entries in Select Data.
  4. In Build Concur Query window, drag one or more dimensions from Available Data to Selected Data.
  5. Leave Filters blank.
  6. Click OK.
  7. After spinning for a moment, the error "Internal Server Error" shows.

Cause

The Concur server canot load such a giant size of the expense entries.

Resolution

Add a filter for the query to create a model.

or

Try to import data to an existing model.

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC, SAP BusinessObjects Cloud, Business Objects , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning Functionality, Planning Models , LOD-ANA-BR , Digital Boardroom (DiBo) , LOD-ANA-PR , Predictive Scenarios, Smart Predict , Problem

Product

SAP Analytics Cloud 1.0