SAP Knowledge Base Article - Public

2502589 - Change IT contact information in C4C

Symptom

How to modify information of IT contact in the Service Control Center work center in C4C.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

1. Go to Service Control Center work center
2. Select Contacts Details view
3. Select IT contact and click on Edit
4. Make changes eg Email ID, Phone number and etc
5. Click Save

Cause

IT contact information can not be changed in Service Control Center Work Center.

IT contact changes can only be done from respective employee master data.

Resolution

To Edit information of IT contact follow below steps :


1. Go To ADMINISTRATOR Work Center
2. Select EMPLOYEES View
3. In Show Active Employee and find 'Employee Name'
4. Select the Employee and click on Edit
5. Enter all the details and Click on Save and Close

Below Screenshot will explain above steps :

C4CITinfo.png

Keywords

Modify IT contact, Maintain Employee. , KBA , LOD-CRM-LA , Live Activity , How To

Product

SAP Cloud for Customer all versions