2501398 - Open Content Network Content Synchronization error- 500 Internal Server Error

SAP Knowledge Base Article - Public

2501398 - Open Content Network Content Synchronization error- 500 Internal Server Error

Symptom

You may encounter this issue when runing this background job in the LMS currently:

  • Problem occured :org.springframework.web.client.HttpServerErrorException: 500 Internal Server Error
  • at com.plateausystems.elms.client.ocn.rest.LyndaRestClient.getLyndaCourses(LyndaRestClient.java:111)
     at com.plateausystems.elms.bo.ocn.impl.LyndaCourseImportHandlerImpl.getOCNCourseVOs(LyndaCourseImportHandlerImpl.java:137)

 

Reproducing the Issue

  1. Run the OCN synchronization in System Admin> Automatic processes> Open Content Network Content Synchronization
  2. In the View Errors section: error is displayed
  3. In Last Execution Result: status is "Completed with errors"

Cause

API issue between LMS and the provider Lynda.com

Resolution

SuccessFactors Operations team has worked on this issue and resolved it with the help of the vendor Lynda.com.

The OCN synchronisation can now be run without issues.

Keywords

KBA , LOD-SF-LMS-BCJ , LMS Background Jobs , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508