SAP Knowledge Base Article - Public

2501296 - Onboarding not Picking up files from SFTP


Delta User Sync Report is sent SFTP, but Onboarding is not Picking up the file

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Logon to SFTP
  2. In the ONB Folder 
  3. Select Inbound
  4. View Delta Sync files


The File Name was incorrect in this issue

Delta Issue.png


  1. The Delta User Sync File  name should be as follows;
  2. <ONB Account ID>_Delta_User_Sync.csv
  3. <ONB Account ID>_User_Sync.csv
  4. <ONB Account ID>_Permission_Sync.csv


Delta User Sync, User Sync, Permission Sync, Foundation Import, SFTP, Ad Hoc Report , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , How To


SAP SuccessFactors Onboarding all versions