2501177 - Transferred To SAP Error email was triggered when hiring a candidate

SAP Knowledge Base Article - Public

2501177 - Transferred To SAP Error email was triggered when hiring a candidate

Symptom

Transferred To SAP Error email was triggered when hiring a candidate

Environment

Recruiting Management

Reproducing the Issue

1. An email was received by the recruiting user informing that there was an error when hiring a candidate, see sample below.

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2. Verify the error by accessing Recruiting tab > select a job requisition

3. Select the candidate where the 'Transferred To SAP Error' occurs

4. Take Action > History > SAP Error - Transferred To SAP Error - Application rejected; it has already been sent to SAP previously

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Cause

If you are using the SAP New Hire integration, the information from the New Hire integration will be cross-referenced against the open job requisitions. If this operation fails, the integration updates the applicant status to “TransferredToSAPError”, leaves the Exported On field empty and provides a more detailed error message in the sapError field on the application. The user can correct any issues with the data and re-status the candidate to “SendToSAP” to try again.

Here is the process of SAP New Hire integration:
1. A scheduled job set up by SAP regularly queries SuccessFactors for applications in the applicant status of “SendToSAP”, then extracts the requisition, application and offer data for the resulting applicants and transfers that data to SAP.
- If this operation is successful, the integration updates the applicant status to “TransferredToSAP” and enters a date into the “Exported On” field.
- If this operation fails, the integration updates the applicant status to “TransferredToSAPError”, leaves the Exported On field empty and provides a more detailed error message in the sapError field on the application. The user can correct any issues with the data and re-status the candidate to “SendToSAP” to try again. 
2. After successful completion of the transaction, the applicant record will be transferred to a staging area in the SAP HCM tool for further data entry and processing. After data entry and processing on the SAP side, the integration will update SuccessFactors Recruiting by updating the applicant status to “HiredAtSAP”.

 

Resolution

You may find the 'TransferredToSAPError' status by accessing Admin Center > Edit Applicant Status Configuration > select default > select 'TransferredToSAPError' > from the window, you will see that the Recruiter Email field has a value of 'Transferred to SAP Error' email template, this is the same email that the recruiting user received.

Keywords

TransferredToSAPError, SendToSAP, HiredAtSAP , KBA , LOD-SF-RCM-API , Webservices & APIs , How To

Product

SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors Recruiting 1705