2500446 - The Quick View is missing in the Document Flow of an Appointment

SAP Knowledge Base Article - Public

2500446 - The Quick View is missing in the Document Flow of an Appointment

Symptom

The quick view is missing in the Document Flow of an appointment.

Reproducing the Issue

  1. Go to the Activities work center.
  2. Go to the Appointment view.
  3. Open an Appointment XYZ(where XYZ is appointment Id).
  4. Go to the Document Flow facet.

Hover your cursor on the Appointment XYZ, it does not show the quick view of this appointment.

Cause

The main usage of quick view is to get the details of other objects participating in the doc flow . In the case of Appointment ABC there is no linked documents .The only document in the document flow is the current appointment .In this case, the details of the appointment can already be seen in the floorplan so the quick view is not offered.

Resolution

This is an expected system behavior.

Keywords

KBA , SRD-MD-OM , Organizational Management , How To

Product

SAP HYBRIS C4C 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1705 ; SAP LE APPL.PLATFORM 1708