SAP Knowledge Base Article - Public

2500434 - Hyperlink not working on registration page

Symptom

Admin added a hyperlink to Item Description when creating an Item.

This Hyperlink works when User clicks on course title to Register but doesn't work on registration page.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

1. Configure Hyperlink in Item Description

Item Description set up.png

 

2. Search for Item in Catalog and click on course title. Here you will be able to use the Hyperlink and you will be taken to the relevant page when you click on the link.

Item Description.png

 

3. When you navigate to the registration page, the link will not work and will be disabled

Registration Pgae.png

 

 

Cause

This is confirmed as expected behaviour by the engineering team.

Not all pages currently support HTML descriptions in LMS. HTML descriptions are mainly reserved for initial user interaction pages.

Resolution

There is currently no workaround for this. You will need to create an enhancement request.

Keywords

Link, Hyperlink, Item Description, registration page , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions