2500286 - External Document ID is not Populated correctly in Scanned Invoice

SAP Knowledge Base Article - Public

2500286 - External Document ID is not Populated correctly in Scanned Invoice

Symptom

External Document ID is not recognized correctly in Scanned Invoice document from .txt file even after defining the Keyword for External Document ID i.e. Document Number on Supplier Side in the Supplier Invoice Scanning Keyword Settings

Reproducing the Issue

  1. Go to Business Configuration work center
  2. Search for this activity Supplier Invoice Scanning Keyword Settings
  3. Open Keyword: Document Number on Supplier Side
  4. Keyword is activated
  5. Now, Open SAP Collaboration Tool and upload the PDF and Text file

The External Reference Id is not recognized correctly in the resulting scanned invoice document

Cause

There can be 2 reasons

  1. The keyword used in the text file for External Document ID field is referring to a different field in Keyword Settings and hence the system is populating the wrong data (OR)
  2. The keyword for External Document ID is mentioned twice in the text file because of which the system is not able to pick the External Document ID field correctly.

Resolution

Please maintain a unique  keyword for External Document ID in the Supplier Invoice Scanning Keyword Settings and remove the duplicate keywords if any from the text file and then upload the scanned invoice

Keywords

KBA , AP-SIP , Supplier Invoice Processing , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711