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2499908 - How to enable users to reset PIN in their initial login


How to enable users to reset the PIN when the users first login to system ?.


Learning Management System

Successfactors Learning Management System

Successfactors LMS


Reproducing the Issue

We can get the user pin reset in Three ways as below :

By Admin : Currently the PIN reset is done individually on the Action Menu, Reset User PIN. Please follow below instruction

1. Navigate to System Admin > Users >

2. Search for relevant user and click on "Reset User Pin" from Actions Menu at the righ hand corner of User setting menu.


Force users to change while they login : if all users PIN need to be changed, you can set the PIN expiration for 1 day, this way all PINs will expire in one day and then you could change the configuration back.

1. Navigate to System Admin > Configuration > Global variables

2. Select "Electronic Signature Settings" and enable "Enable Pin Expiration" and set "PIN expires after" to "1".


User Initial Login: This is explained in the Resolution Section.



If the "Enable electronic signatures" is enabled at the "Global variables" > "Electronic Signature Settings". Then the users will be mandatorily forced to change the PIN with his/her initial login to system.




LMS Reset PIN How to reset PIN at initial Login Initial Login   , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , How To


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