SAP Knowledge Base Article - Public

2499301 - Payment Information Portlet just hanging

Symptom

After Configuring Payment Information portlet. Once user will try to enter/update the Bank Account Information from the Employee Profile dropdown --> Personal Information View. 

The payment information portlet just hangs the browser and does not move for ages and does not enable the fields for editing.

Environment

Employee Central - Payment Information

Reproducing the Issue

Once user will try to enter/update the Bank Account Information from the Employee Profile dropdown --> Personal Information View.  The payment information portlet just hangs the browser and does not move for ages and does not enable the fields for editing.

Resolution

Please make sure Payment screen configured under Manage Configuration UI has been properly configured.

It will occure if any Rule which is assinged  "ONINIT" event of the screen does not have any if condition.

KBA_1.png

Rule does not have any conditon as shown in below screenshot.

KBA_2.PNG

 

Please maintain valid logical condition so  Rule will trigger only once.

 

KBA_3.png

 

 

 

 

 

 

 

Keywords

Payment Information Payment Screen hanging   , KBA , LOD-SF-EC-PAY , Payment Information , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors HCM Core 1708