SAP Knowledge Base Article - Public

2499137 - Picture hidden or partially hidden when exporting a report to MS Word or RTF format from Crystal Reports

Symptom

  • Picture disappear.
  • When exporting a report to Word,  the images are not exported.
  • When exporting a report to MS Word or RTF format from Crystal Reports, the pictures are hidden or partially hidden.
  • When exporting the same report to PDF format in Crystal Reports, the PDF document generated contains the pictures as expected.

Environment

  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Reproducing the Issue

  1. In Crystal Reports, create a report off any data source.
  2. Insert at least one Database Fields, Formula Field or Text Object on the report.
  3. Insert a picture in front of the Field or Text Object.
  4. Export the report to MS Word, or RTF format.
     
    Notice the picture is hidden or partially hidden behing the field or Text Object in the exported document.

Cause

  • This issue has been tracked under SAP Note 2494905

Resolution

  • The issue is currently under investigation by Development.
          
  • To workaround the issue, use one of the following:
    • Export the report to a different format, like PDF format; or
    • Set the background of the field or text object to be transparent; or
    • Modify the report, and move the field or text object away from the picture, so it does not overlap with it.

Keywords

CR, xport , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016