2499089 - Standard Tile does not show adjusted calculated ratings of Performance forms

SAP Knowledge Base Article - Public

2499089 - Standard Tile does not show adjusted calculated ratings of Performance forms

Symptom

  • Performance standard tile such as 'Overall Performance Rating Distribution' does not display data for a specific form
  • Performance standard Dashboard, however, displays data properly for the previous form
  • A tile built in Tile Builder displays data for the previous form, but the ratings are pulling from the Adjusted Calculated Rating setup

Environment

SuccessFactors Workforce Analytics (ANA) - All versions

Reproducing the Issue

  1. Open a performance standard tile in Home Page such as 'Overall Performance Rating Distribution'
  2. Select a Form Template Name
  3. Check that all filters are correct
  4. Click on Apply Filters
  5. See a line with the ratings description but "No data" available
  6. adjusted standard tile.png
  7. Go to Analytics/Reports on the navigation menu
  8. Click on Dashboards tabs
  9. Open the standard Performance Dashboard
  10. Select the same previous Form Template
  11. The standard dashboard displays data properly
  12. adjusted dashboard.png
  13. Check that the rating "Met Target" is from the Rating Scale set in the selected performance form template
  14. Now if you open a tile built in tile builder in home page and select the same template
  15. adjusted custom tile.png
  16. You will see that this is showing the rating "Cool", which is from the Adjusted Calculated Rating set in the performance template

Cause

Standard Tile will only show data from Overall Performance rating and not calculated rating. If the Performance Form is setup to take Adjusted Calculated ratings and not manual rating, it will show rating in the calculated rating and not overall performance rating.

Below is an example of the Adjusted Calculated Rating set in the form:

adjusted rating option.png

set adjusted rating.png

If you set an Adjusted Calculated rating and also deselect the "Allow manual rating" in the form:

allow manual.png

It will show ratings from the calculated rating and not from overall performance rating, hence the standard tile will not show data, the standard dashboard will show the normal rating scale and the custom tile will show the calculated rating.

Resolution

You have to use a tile built in Tile Builder or the standard Performance Dashboard. Changing the Performance template will not take effect. Changes will only apply to new forms, so launched forms cannot be modified.

Be aware that tiles from Tile Builder display the ratings in alphabetical Order - Refer KBA 2403699.

Keywords

Rating Scale Adjusted Calculation dashboard tile no data form , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , LOD-SF-ANA-DSH , Dashboard and YouCalc , Problem

Product

SAP SuccessFactors Workforce Analytics all versions