SAP Knowledge Base Article - Public

2498721 - Candidate Appearing in the Wrong Onboarding Process


  • Candidate was Initiated from RCM, but ended up in the wrong process in Onboarding
  • Candidate was imported into Onboarding, but ended up in the wrong process

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


SAP SucessFactors Onboarding

Reproducing the Issue

  1. Initiate a candidate from RCM, or Import the candidate directly into Onboarding
  2. Go to Onboarding
  3. Select the Process you sent the candidate in, and the candidate is not there
  4. Look at your other process and view the candidate there


When you have more than one Process, you must add a process filter in Super Admin so that the candidates would go into the correct process.


When you search through the candidates data in Super Admin you cannot find the Key JobReqCountry



  1. In Onboarding,
  2. Settings
  3. Data Dictionary
  4. RX part of the Data Dictionary
  5. add new field called JobReqCountry
  6. Data Type String
  7. Proceed to the JobReq part of the Data Dictionary
  8. Select Field
  9. Search for the Key
  10. Move it to the Right


  1. In Admin Center
  2. Onboarding Integration Setup
  3. Job Requisition
  4. find your Requisition and Map that Key to field Job Country


  1. Finally ensure that you have the Country selected in you Job Requisition


  1. Results every time you will initiate Onboarding in that Requisition, the candidate will go into the correct process because they now meet the condition
  2. For Importing the New Hire, ensure you have you custom Key added to UserArea part of the XML6.png

Note: To move a candidate, in the Production enviroment, to the correct Process, please create an incident with support, and they will create a Jira for the Ops team to change it in the backend.


Integration between RCM and ONB, Recruting Mangement Integration, Candidate appearing in wrong process in Onboarding, Candidate Import
Super Admin, Process Filters, Onboarding US Process, Global Onboarding Process, UK Onboarding Process , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , How To


SAP SuccessFactors HCM Core 1705